Storage King USA - 133 - New Braunfels - State Hwy 46

Easy sign up. Great promotions.

I shopped several storage room options and this was a very competitive price. The manager was very helpful and attentive. The unit is a perfect size and the facility is in a convenient location.

Kind of a nightmare with the gate code not working. Moving in from out of town with movers I was paying by the hour and couldn't get in. Gate code wasn't recognized and getting customer service was really bad. The live chat support on their kiosk doesn't work at all. After paying for my unit and getting a lock dispensed I discovered my gate code didn't work, I try to log back into the kiosk and it says my account isn't found! Their computer system is a mess. Called four times each trip before finally getting a manager to let us in. The first three times the customer service rep said that they would have a manager call me back but never did until the fourth time when I'm starting to have to press. This song and dance has happened each time over the course of moving over several days. Moving is already stressful, but not knowing if I can even get in after driving in from out of town in a moving truck with movers is worse. I'm only giving as high a rating as I am because the manager Derrick has been very polite and helpful. I however still do not have my own gate code that works. I cannot recommend this storage facility.

let's just say it's all lies ..they r never in office I have 2 pay $400 2 get my items back . u they don't want u 2 call corporate cuz they know the truth ,,,