I am fairly clueless when it comes to anything technical and I had to call the office a few times for assistance and also realized you can screen call them from the kiosk. Then, I called a 3rd time, and in spite of the time and my frustration at my own inability, the woman that answered was patient, not rushed and spoke to me in a friendly, kind and respectful tone. I appreciated THAT so much! She was able to help me complete the rental and gave me the security code and let me know if it would be difficult for me to remember, she could make it whatever I needed it to be. The customer service was so nice.
You have to access the secure gates for entry and exit. At the kiosk, there is a "handicap" accessible button for assistance if you need it. That is a wonderful thing, so if you need a little help, you can get it. The facility is spotless. It IS a new storage place but you can tell they are taking care of the place. There is no graffiti, trash or debris anywhere. There are numerous cameras, the storage place is laid out well and is in a nice little neighborhood and when I went back a couple of days later, they had put a little sticker on my lock so I knew they had been by. It's great!
I forgot to note that the kiosk also shows a map of the facility so you can select where you want your storage to be. I loved that because I wanted one close to the front. The size is adequate for my needs and my experience so far has been great.