Otter Self Storage - OT003 - Myrtle Beach, SC - Sun Light Dr

Thus far I have nothing but good things to say about this company. I've never used them before, but from past experiences with storage facilities, these guys are top notch.

When I needed help the customer service representative was very helpful.

Easy process! Seamless time moving our trailer in.

When we arrived to store our items we found that the Units I136 and I137 were both being used. So after 3 phone calls we finally got a person on the phone who understood the situation. We had to walk around and check on 3 possible units that were available, of which 2 of them were. Then we were charged 23.00 and 0.80 for both new units to do the transfer. (Great how you have a truck to unload and have no other choice than to pay in order to get a unit). So no I never recommend this to anyone. Another note, you might save money by having no one on the site, but you will loose business. I would rate this rental process you have as a total disaster. I will rent these units for the shortest amount of time I can and leave. There are a lot more bad experiences I could add about this process, but doubt the management would make any changes..