Fort Knox Storage - Athens

This is a clean and secure facility. The staff was very nice and helpful

We are just beginning the renting period and the process has been easy and simple. The company representative has been good to work with.

Helpful and very responsive to your needs. Quick to answer your call and following up.

Problem moving in and no one to contact. Tried the phone number listed multiple times and each time I would enter 2 for a representative I would be disconnected. Same thing happened to guy behind me. Finally, another customer showed who was able to get in. Cost an extra hour for the truck and workers moving items.

I rented a storage unit from Ft. Knox. When I arrived to store my things, a person was living in my unit. The lock had been broken. A couch, clothes and bedding were in there. Also, there was no security gate or security cameras at the location. The unit was not rentable. Sitting in my full Uhaul in front of my unrentable unit, I called Ft. Knox and they were sold out in Athens. No more units. They wanted me to go to a unit in a different town, which was unacceptable to me. I was told a supervisor would call me in 10 minutes, which never happened. With a Uhaul full of possession and no storage unit, I just drove the Uhaul to Atlanta and put the things in my garage. This cost me time and money. I requested a refund for the unit. I placed 5 calls to Ft. Knox and was promised a manager would call me each time. The call from management never came. Finally, 13 days later I received an email from Ft. Knox denying my refund. The reason - I did not accept the out of town unit. I regret contracting with Ft. Knox.