As soon as I reserved my storage unit I received a phone call from Starr. She works at the storage site where I made the reservation and was very excited to help me. I met with her about an hour later at the storage site and she was more than helpful. Starr showed me to the storage unit and was very informative. A few days later a came back to sign the lease. Starr was not there but a gentleman from another site was there to help me, unfortunately I cant remember his name but he had medium-short brown hair. The gentleman explained the lease to me and was courteous enough to show me how to use the keypad to get in and out of the site. This place is extremely helpful and I would definitely recommend it to any friend that could use storage.