Extra Space Storage - 1371 - Berkeley - Cedar St

Quick and easy. Simple process

I had a great time visiting this Extra Space Storage for the first time. The staff were hilarious and very welcoming. I felt like a part of the family almost immediately. The storage unit itself was clean and the door worked smoothly and closed properly. I also like the app. It’s really convenient to be able to get the gate code or pay my bill that way, rather than having to go in or sign in every time I go to their website. The two things I don’t really care for are as follows; I’m not a fan of the gate locking us in at 10:00pm (at least that’s what we were told), it makes for a very stressful time trying to get unloaded when you feel like an axe is hanging over your head. Next is the cost of the insurance on the unit. My unit costs about $45.00/month, but the insurance is around $35.00/month. It’s nearly the same price as the entire unit! Too pricey for sure.

Service was great, friendly, and helpful. The unit was clean and fit our needs perfectly.

I am a single woman in my early 20’s renting a unit at this facility. My unit is indoors on the second floor of a long, mostly unlit hallway. I often drop off my items alone and expected a certain level of security which was not present. Upon arriving to my unit this past Monday evening, there were no cars in the facility but mine. I loaded my things into the lift to transfer to my unit and my biggest fear came to life. There was a tall, middle aged white man lurking in the long hallway as I entered the second floor of the building. He immediately began to slowly approach me, asking me if I wanted to see the jewelry and accessories he had in his unit. When I said no thank you, he continued to approach. I ran of out the building, leaving all of my things in the lift. I waited in my car for another customer to drive up and was lucky enough to encounter a kind man who escorted me to my unit to protect me from the man in the hallway. He continued to try to offer me things and approach even with the escort. It became obvious as we walked past his unit that he was living there or using it as a partial living space. I was able to finish my load but am dreading having to return. Extra space has NO 24 hour security, NO security phone number to call after hours, and obviously NO regulations over what someone can use the space for. There should not be a man living in a unit in the building, especially not one who is a threat to the safety and security of customers, especially other young women like myself. INCREDIBLY disappointed with this facility.