Pinnacle Storage of West End

The staff is friendly and knowledgeable. The facility is clean and well lit. Very secure. Top notch.

Pinnacle Storage exceeded my expectations of a storage facility. I couldn’t believe how friendly and caring Victor was to make sure my storage experience was amazing, and boy it was. My experience started when Victor welcomed me and told me he would be right with me. He had a smile on his face from the beginning, till the moment I left. He showed me two different sized units and asked me questions to make sure I picked the right one for my needs. He went over the paperwork and everything I needed to know. I have never met a person like Victor, who loves his job so much and truly cares about Pinnacle Storage. The storage facility was the cleanest facility I have ever been to. The lay out and ease of getting my furniture to my unit, was amazing! Thank you Pinnacle Storage and Victor, you will always be my number one storage place!

From my initial online reservation through moving my items into the unit, Pinnacle Storage had the absolute best customer service ever! Carmen took care of my every need and request, always wonderfully friendly and efficiently, from getting me as close to an outside access door as humanly possible, to suggesting the best rental deal for my needs, to helping me find a suitable U-Haul with extremely little notice. She always followed up to ensure I was happy -- and thereby lessened my stress level immensely, going a long way toward what ended up being a move that had absolutely no glitches. Huge thanks to Carmen and Pinnacle Storage -- a beautiful, new, climate-controlled storage unit!!

Great customer service and very easy and friendly customer service. Prices are a bit spiffy.