Storelocal Ames

Gggggggggggggggggggggggggggggggggggggggg

Nice facility, would have been nice if inside the building there was a map of where the units were located.

It was very confusing as I didnﾃ｢竄ｬ邃｢t know itﾃ｢竄ｬ邃｢s a remote facility. Thereﾃ｢竄ｬ邃｢s no clear indication of what to do if you are having issues and you have to learn everything on your own. The storage is a maze with no indication as to where what is. The customer service is horrible, I couldnﾃ｢竄ｬ邃｢t communicate with them until sparefoot connected me to a person from Storelocal. This is not how a storage unit is handled.

On the surface the price was good but then they add a $30 administrative fee and then $12 minimum for insurance which isn't stated upfront and doesn't seem that other storage facilities charge an administrative fee. The facility is in a good location, very modern and clean. My biggest problem is the customer service and communication. They tell yoy to bring your reservation confirmation and I'd making it seem like there is staff on-site that will look at your paperwork and I would assume help you when you arrive. Upon arrival, you find out that the site is managed remotely and there is nobody to review your paperwork, explain anything or tell you even where your unit is. I realized after some searching that they had sent emails from 2 different email addresses and one of them had poorly explained instructions for downloading the app and accessing your unit. There is no map so we wandered up and down hallways for quite awhile looking for our unit (the units are not numbered in a logical order that we saw). Once all of that was figured out, everything went great. We saw several other people who were trying to figure it out while we were there so maybe having somebody on site for busy times would be helpful.