Storage Rentals of America - Wilmington - 2523 Lamotte Street

Ray and Renea very helpful and gave positive feedback back on helping move in. Coming from Philadelphia to moving to Wilmington

I initially booked the parking space because the price was excellent, but when I got to the location the customer service was exceptional. More businesses need to have a representative like Zoey. Thank you to Sparefoot Storage for the great deal and thank you Zoey for the wonderful service. It was fast, easy and I was treated like a valued customer.

One of my inquiries was access to storage unit.Being as this was a last minute move I needed access to said facility 24 hours a day..SPARE FOOT stated referred storage facility had 24 hour access..I made my payment signed lease online and proceeded to bring items to facility only to be told access to units is ONLY during business hours of 930-5:15pm. I am satisfied with customer service with facility, I was extremely inconvenienced. I had to come out of pocket additional fees (transportation /overnight storage) until following business day..

I've used the storage facility several times each time the facility has been cleaned quiet no one's been hanging around and the guys that work there are so nice and friendly. They make sure after you see your storage unit you're satisfied to the fullest. Thank you

Both of the representatives I worked with--Jesse initially and Marland at the Lamotte Street facility--were exceptional. Marland was professional, helpful, kind and polite to everyone who was in line to pay or check in, and his pleasantness was contagious. He explained everything very clearly and gave me several options in addition to what I had reserved. Sign-in was fast but thorough and he patiently answered my questions. The facility is clean & well-maintained. It's apparent that the overall management and the on-site personnel are proud of the service they provide and dedicated to making personal storage a pleasant experience for their customers. My only suggestion would be to have more signage on the floors directing renters to the units by number, and to the elevators so they are easier to find when leaving. The exit signs led me to stairways that were alarmed and it took a while to find the corridor leading to the elevators.