How do I know my reservation is confirmed?
When you have completed your online reservation, your confirmation number will be
displayed on the confirmation page. If you completed your reservation by phone you
will also receive a confirmation number. Additionally, we will send you an email
confirmation after you've completed your booking. Please feel free to contact us
by email at
[email protected] or by phone at (866) 500-1147 if you have questions
about your reservation.
How do I get a receipt for my reservation?
When you complete a reservation your receipt is displayed, just click on the text
"Print receipt" to print a copy. Please feel free to contact us by email at [email protected] or by phone at (866) 500-1147 if you need a copy of your receipt.
What is your cancellation policy?
You can cancel your reservation any time prior to date you’ve selected as your move-in
date on your reservation. Your reservation is directly forwarded to the self storage
facility so to request a cancellation you’ll need to contact the self storage facility
directly. Your confirmation email will have information to contact the facility
as well as your confirmation number – these items will make your cancellation easy.
How do I modify my reservation?
If you need to change any details about your reservation email us at [email protected] or by phone at (866) 500-1147.
When will I be charged for my self storage rental?
Once you’ve completed a reservation through Storage.com your deposit
will be charged and immediately transferred to the self storage facility where you’ve
made a reservation. Any other charges such as a monthly rental or administration
fee will not be charged until you complete the rental at your facility.