EZ Self Storage - E. 2nd Street

Great customer service; actually redirected me to Arkansas location for easier access because I had to have a storage pod delivered.

They made sure that they gave me a clean storage without me having to ask for it.

We were told someone would be at the storage to check us in. No one was there and I guess there is not an office there. After we signed in and paid on line, I was given a number to open the gate. We tried it several times but it did not open. I called the office and was told they would call me back after talking to Management. No one called back so we called the office again and someone else helped us. He gave me another code number and yay it worked. The grounds were grown up but the storage unit was clean.

I wanted to like this storage facility because the prices are good. However, there are a few MAJOR issues with it. We rented the biggest available unit because we were moving 3 states away from our home. When we arrived at the location, which was in a run down side of town, we realized that the location of our unit was not accommodating for a 30 foot trailer to get in and out. We made it but got stuck on the way out and had to get creative to get out. The first real red flag should have been that the gate was standing open when we arrived so there was no need to put a code in. We were there unloading our trailer at 3am because the rain slowed us down getting into town. As we were unloading we heard coughing and it surprised us how close it sounded, so we got uncomfortable and got our guns out and put them on our person. Next thing we know, one of the unit doors a few down from ours opened and we heard a guy saying “Don’t shoot I’m coming out.” Obviously we had our guns ready because it scared the crap out of us. The guy proceeded to come out, walked around the corner and relieved himself by the building. Needless to say we called the cops! They trespassed him and he went to jail. Next day we went back to check our stuff and the gate was open again! The management does NOT make sure the property is secure. We purchased extra insurance that day. The property was also very poorly maintained. It smelled so bad in the unit also. Don’t waste your time using this place!