LocalStorage Hermitage

The person was very helpful and friendly.

The place is secure and the size of the unit meets my needs.

The online reservation process was confusing & the phone tag situation to get reservation completed is ridiculous & majorly inconvenient!!! People don't have TIME to sit & wait for phone calls back, ppl like myself wirk 2 jobs and care for family & every moment is pretty much utilized! This 3rd party involved made it even more difficult as I t reserved a unit in Hermitage instead of the Sharpsville unit I'd stated I needed. The initial custome service was not great & thankfully, during the chaotic confusion, I ended up w/ a FANTASTIC customer service rep, Jon, whom eased my stress levels & assisted getting a refund on mixed up unit, get me a unit to local I actually needed (when they said non available) and did pmt for me all at once! I CANNOT STRESS ENOUGH that we STILl NEED to talk to PEOPLE!!! Not online!! I am immensely grateful for the txt frm Jon following up bc the only other help I got was SIX HOURS LATER & was dark!! We wouldn't have been able to access unit if it weren't for Jon reaching out via txt!! I'd NEVER had such a horrendous mess to contend with to get a storage unit. I'm just thankful it's situated and was treated with empathy and compassion by Jon and his great customer service skills! People DO MATTER & moving is stressful in itself!! Let alone all that added turmoil in the mix. I AM satisfied the unit & area is clean & secure, and was followed up w/ this review & to be sure we got in unit. (But there needs to be an on call person or something & NOT the "call this #, we call it for help & we get a vm saying, we'll call ya back!" Then you wait FOREVER or not even get a call back (mine was 6 hours later) That's NOT adequate or professional by any means. It's infuriating.

found a dying rat inside 065! YUK