The first location I checked did not have a unit available (America, a nation of hoarders) however, Sam was very helpful. She made cost saving recommendations and offered to call another of their facilities to check availability. When she noticed my smartphone she suggested I go to the web page and helped as I checked availability and processed application online. It was an easy and user friendly experience. Once I arrived at the second location, Shay greeted me by name, explained the benefits, took me on a brief tour of the facility as well as made recommendations regarding keeping my items safe while in storage. The employees were professionals that go above and beyond to help you. I highly recommend public storage based on the clean facilities, Awesome people and good specials.